Messer North America, Inc.

  • Coverage Coordinator I

    Job Location US-NJ-Stewartsville
    # of Openings
    1
    Category
    Distribution/Transportation
    ID
    2018-8264
  • Overview

    Coverage Coordinator

     

    We are a technology and applications leader with the industry knowledge and applications expertise to meet customer needs across industrial, food, medical, chemical and electronics industries. We offer over 120 years of proven experience in the safe and reliable production and delivery of industrial, medical and specialty gases. We’re the talented people you know and trust, now with a new name.

     

    Formed in 2019 after our business was acquired from Linde AG by Messer Group and CVC Capital Partners, we draw on a rich heritage of industrial gases expertise to meet customer needs. We know the industries we serve inside and out – and we know our customers depend on us for more than just safe and reliable supply.

     

    Today our deep understanding of industry trends and customer requirements allows us to collaborate intensely with customers to identify and develop long-term solutions that deliver competitive advantage. Our in-depth knowledge of customers’ manufacturing processes enables turn-key engineering with minimal plant downtime, and our technology development capabilities are unrivaled

     

     

    Purpose of the Position

     

    • The Coverage Coordinator reports to the Coverage Supervisor and is responsible for the off hours issues associated with customer inventories and delivery scheduling/execution. The Coverage Coordinator I position is an entry-level position in the NSC. It is also a position for developing personnel who are not yet ready for promotion to Coverage Coordinator II, or a Distribution Planner role.
    • The coordinator works weeknights and weekends in handling emergency and non-emergency issues with customers, drivers and associated Messer North America personnel. These may include; delivery, driver, tank, product, equipment, and Tel-tank issues.
    • This position will work closely with Distribution Planning Managers and Coverage Supervisor as well as other Distribution/Coverage planners and outside personnel including; Customer Engineering Services, Sales, Logistics, Safety, and Supply Field personnel to remedy problems and service the customers reliably, safely and economically.

    Responsibilities

    What you will enjoy doing:

    • Work with location management to resolve conflicts in the schedule created by the availability of equipment and drivers for dispatch and the number of stops, to best meet customer needs.
    • Help support the teams in meeting all safety goals set forth by distribution by planning and following all standards to ensure dangerous situations are avoided. These include both personal injury and avoidable truck accidents.
    • Help support the meeting of all costs goals for the scheduling team. These include unit costs per mile by product based on budget and baseline data. Coordinate dump sites for the lowest cost to Messer North America.
    • Follow notification procedures to ensure communication lines between field locations, schedulers, management, and coverage are complete and effective.
    • Manage and update data and information associated with the GOLD system and Tel-tank alarms including usage rates and notification requirements (Insuring driver portal and GOLD accuracy).
    • Report all service interruptions to Coverage Supervisor and the appropriate Distribution Planning Manager. When requested, help determine root cause and action items required to prevent similar incidents at customer sites.
    • Answer calls and enquiries for Domestic and International shipments of Gas and Liquid Helium; escalate for support within the Helium Team as required.
    • Answer incoming calls in support of the LifeGas business; escalate calls to LifeGas personnel as appropriate.
    • Answer incoming calls from customer in a courteous and professional manner. Determine issues and provide answers to questions as needed. Where a question cannot be directly answered, work to ensure it is properly escalated.
    • Provide feedback and information to CES on equipment or system performance including; Leaks, Tel-tank, usage or other installations issues as they arise.
    • Work with location management when issues of break downs, driver problems, or other location specific issues arise.
    • Act as the lead in the event of emergency efforts by working with Safety, Health, Environmental and Quality department on emergency response, spills, personal injury and vehicle accidents.
    • Become agents of change, supporting new system solutions to further improve business performance (e.g. driver portal, PeopleNet, etc.)

    • Additional Accountabilities
      • Participate in and help create a positive team environment
      • Focus on and meet team KPI’s
      • Assist in the meeting of Regional sales and profit goals through delivery of customer service and cost targets
      • Assist in the delivery of Messer North America Safety goals
      • Become fully engaged, and participate in coverage projects to advance performance of NSC

    Qualifications

    Do you have what it takes?

     

    Basic: 

    • Bachelor Degree with concentration in business logistics preferred
    • Minimum 1 Year experience

     

    Other:

    • Prior experience in trucking or distribution may be considered equivalent to a 4 year business degree
    • Prior experience in scheduling or logistics related field a plus
    • Availability to work 12 hour overnight shifts on staggered 4-5-5-4 shift

     

    In return:

    Join us and you will be part of a company that values and supports your career. We offer competitive pay and benefits, with set schedules, steady work and opportunities for ongoing training and career progression.

    Together we value innovation, efficiency and flexibility. Putting safety first, working with integrity and respect, we encourage everyone to find solutions for success. That means for our customers and for our colleagues. This makes us a great place to build a career where your skills are valued and developed.

    Apply today @ https://uscareers-messer.icims.com



    Messer North America is an Equal Opportunity Employer (EOE). Company provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran or disabled status or any legally recognized status entitled to protection under applicable federal, state, or local laws

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